Privacy policy

This website is owned and run RO&ZO LIMITED("we", "our", "us”), refers to RO&ZO LIMITED. The term “our online services” refers to ROANDZO.COM, our mobile and tablet applications, our pages on third party social media platforms such as Instagram, Facebook, Twitter, Pinterest and Google Plus and any other websites or apps we own or run from time to time. The term “our services” refers to our online services and any of our other products and services, offered from time to time. If you use any of our services, we will refer to you using the terms “user”, “visitor”, “you”, “your”, “yours” in this policy.

We appreciate how busy life is and if you choose to receive our mailings we only send you emails that are of interest. This would include promotions & items of interest.

We use the information provided by you to

• Process your order
• Send you information about your delivery
• Administer requested refunds
• Send you emails with any queries regarding your order
• Reply to any queries raised using the form of communication you have requested
• Contact you by post (in the form of a catalogue) and/or by the email to show you our new collections and let you know about promotions

At times we may ask you to provide information e.g such as your birthday, shopping habits, product sizes, category preferences. This information is used for profiling and marketing purposes. Providing this information is entirely voluntary.

If we ask for your feedback, this is solely for improving our services to you, whether that this is improving the online experience or improving our products.

We will keep this information as long as it is reasonably necessary.

Sharing your information

Certain information we have to share with third party as an essential part of servicing your requirements. Rest assured they only receive the information they need so they are able to carry out the service(s) required.

Your order information is sent to our warehouse, they process your orders and refunds. Your email address & or phone number is given to the courier companies so that they can contact you with tracking information and deliver your goods. Whether you pay by PayPal or Debit/Credit Card, your payment details are held and processed by PayPal. This ensures your sensitive payment information is handled by a specialist company. If you have opted to receive marketing information from us this maybe shared with specialists to ensure that we are providing you with the relevant and best form of communication possible. However, you have the right at any stage to change your mind and unsubscribe. To unsubscribe from email campaigns contact customercare@roandzo.com. To unsubscribe from marketing catalogues contact marketing@roandzo.com.

Where we have your permission, you will receive marketing emails and catalogues from us. We work with Epsilon Abacus (registered as Epsilon International UK Ltd), a company that manages the Abacus Alliance on behalf of UK retailers and charities. The participating retailers are active in the clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, home interiors and travel categories.

These retailers and charities share information about their customers and supporters and what they buy or donate. Epsilon Abacus processes this information as a processor on behalf of these companies to help them understand individuals’ behaviour and preferences. Epsilon combines information provided by participating retailers and charities with third party data.

From this combined information, these companies can tailor their communications, sending individuals suitable offers and appeals that should be of interest to them. You can learn more about how Epsilon Abacus processes your personal information in their Privacy Policy, which is available here: https://www.epsilon.com/abacus/services-privacy-policy

Updating your personal information

You are welcome to update your information at any time time from the 'My Account' section. If you wish for us to send you the information that we hold for you, we can do this for a small admin fee.

Changes to our Privacy Policy

We may update our Privacy Policy from time to time. If you are not an email subscriber we encourage you to visit this page to keep up to date. An email subscriber you will be kept up to date with any changes via email.