Free UK shipping over £50 & Free Returns

Returns

RETURNS 

**We are currently experiencing delays processing returns due to Royal Mail delays & strikes, therefore It may take longer than usual for your refund to be processed. We apologise for any inconvenience caused **

 

 

Returns Policy

Items can be returned in their original condition with the original labels and swing ticket attached.

Items need to be returned within 28 days of purchase.

BY POST FROM THE UK 

  • Simply complete the Returns form and include it in your parcel.
  • Attach the pre printed Royal Mail label to you parcel
  • Take your return to a Post Office

Please note we cannot accept responsibility for good lost in transit so please obtain a proof of postage

We will send you an email confirmation as soon as your refund has been processed. Refunds can take up to 14 working days to process.

Lost your UK Free Post Returns Label?  Please contact Customer Care on customercare@roandzo.com and they will send you through a replacement. 

OUTSIDE THE UK 

  • Simply complete the Returns form and include it in your parcel
  • Return your parcel to :-
Ro&Zo
c/o Torque 
Wortley Moor Road
Leeds 
West Yorkshire 
LS12 4JH

Please note we cannot accept responsibility for goods lost in transit so please obtain a proof of postage

We will send you an email confirmation as soon as your refund has been processed. Refunds can take up to 14 working days to process.

 

For any queries contact customercare@roandzo.com