Free UK standard delivery on all orders over £100 & Free UK Returns

Returns

RETURNING ITEMS

Christmas Extended Returns Policy

Any item purchased between November 1st and December 24th can be returned to us for a refund up until January 31st. This is in addition to your rights under the Consumer Contract Regulations, please read our Terms & Conditions for more details.

Returns Policy

Items can be returned in their original condition with the original labels and swing ticket attached.

Items need to be returned within 28 days of purchase.

BY POST FROM THE UK 

  • Simply complete the Returns form and include it in your parcel.
  • Attach the pre printed Royal Mail label to you parcel
  • Take your return to a Post Office

Please note we cannot accept responsibility for good lost in transit so please obtain a proof of postage

We will send you an email confirmation as soon as your refund has been processed. Refunds can take up to 14 working days to process.

Lost your UK Free Post Returns Label?  Please contact Customer Care on customercare@roandzo.com and they will send you through a replacement. 

OUTSIDE THE UK 

  • Simply complete the Returns form and include it in your parcel
  • Return your parcel to :-
Ro&Zo
c/o Torque 
Wortley Moor Road
Leeds 
West Yorkshire 
LS12 4JH

Please note we cannot accept responsibility for goods lost in transit so please obtain a proof of postage

We will send you an email confirmation as soon as your refund has been processed. Refunds can take up to 14 working days to process.

 

For any queries contact customercare@roandzo.com