If you are not completely satisfied with your order, Ro&Zo and Global-E offer a straight forward returns policy. Please include the hashtag (#) when you are putting in your order number into the Global-E system.

All international returns should clearly state the package is a return on the outside of the parcel, to avoid further duty charges when returning goods. Return shipping costs will be deducted from the refund total.

1. Head to the Global E Returns Portal to generate your returns label. You will need your order number (including the #) and email address handy to create this The returns portal can be found here
2. Once in the return’s portal, select the items you wish to return, choose a reason from the drop down menu and click next.
3. Your returns label and form will be generated.
4. Include the Global E returns form inside the parcel.
5. Attach the return address label to the outside of your parcel ensuring you remove any old address or postage labels.
6. Return your parcel via your selected carrier.

All items must be unworn and sent back folded in the original packaging.

Please note that Ro&Zo is unable to refund any postage costs.