Something went wrong, please contact us.
Shopping on our website is simple!
Please note, we are unable to process international orders over the phone.
The appropriate international delivery charge will be automatically applied to your shopping bag once you've entered your Shipping Address details and selected your country.
If you have any questions regarding shipping costs, feel free to contact our Customer Care team via the Contact Us page.
You will receive an email from us when your order is on it's way.
If you are not completely satisfied with your order, Ro&Zo and Global-E offer a straight forward returns policy. Please include the hashtag (#) when you are putting in your order number into the Global-E system.
All international returns should clearly state the package is a return on the outside of the parcel, to avoid further duty charges when returning goods. Return shipping costs will be deducted from the refund total.
1. Head to the Global E Returns Portal to generate your returns label. You will need your order number (including the #) and email address handy to create this The returns portal can be found here
2. Once in the return’s portal, select the items you wish to return, choose a reason from the drop down menu and click next.
3. Your returns label and form will be generated.
4. Include the Global E returns form inside the parcel.
5. Attach the return address label to the outside of your parcel ensuring you remove any old address or postage labels.
6. Return your parcel via your selected carrier.
All items must be unworn and sent back folded in the original packaging.
Please note that Ro&Zo is unable to refund any postage costs.
Items must be returned within 28 days of receipt, in line with the Ro&Zo Returns Policy. If you have missed the 28 day return cut-off period you'll only be eligible for a gift card to be redeemed online for future purchases.
If you wish to return an item that was purchased in the sale you must initiate your return within 14 days of delivery.
Please note that returns of faulty items will only be accepted if the fault was present upon delivery and has been reported to our customer service team. We thoroughly inspect all items for defects before dispatch. Any item returned as faulty will be examined upon receipt. If a replacement is available, we will aim to provide one.
Additionally, we cannot be held responsible for damage caused during washing if our care instructions have not been followed, and refunds will not be provided in such cases.
If a replacement is not available, you can choose between receiving an e-gift card or a refund to your original payment method, equivalent to the item's value. Please be aware that refunds may take up to 30 days and are subject to regulatory guidelines.
With Global-E, we can offer a smoother and more efficient shopping experience, giving customers several benefits:
You may notice a slight price increase, as we now include taxes and duties based on your location and order value. This change ensures complete pricing transparency, helping international customers avoid unexpected costs at delivery, and offering fixed-rate returns for peace of mind.
For specific details on taxes and duties, please refer to the checkout page when placing your order. All applicable charges will be clearly outlined there.
All duties and taxes paid are non refundable.