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Frequently Asked Questions
Orders
Unfortunately, orders are processed instantly, so we're unable to amend delivery details, products, sizes or quantities once an order has been placed. Please check all details carefully before completing your purchase.
Once your order has been placed, you'll receive an order confirmation email. You'll receive a second email when your order has been dispatched.
We accept Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay and PayPal.
Please check your junk or spam folder first. If you still can't find it, contact our Customer Care team and we'll be happy to help.
Delivery
UK Standard Delivery
- Free on orders over £100
- £3.95 on orders under £100
- Delivered within 2–5 working days
UK Next Day Delivery
- £6.95
- Order by 4pm
- Available Monday–Friday via DPD and Monday–Saturday via Royal Mail
Click & Collect
- £4.95
- Order by 4pm
- Delivered within 1 working day to your selected collection point.
Yes. We ship worldwide through our international delivery partner Global-E. Customers can shop in their local currency and any applicable duties and taxes are displayed at checkout.
Any applicable duties and taxes are clearly shown at checkout, so there should be no unexpected charges upon delivery.
Once your order has been dispatched, you'll receive an email containing your tracking information.
Please check your tracking information first. If your delivery is significantly delayed, contact our Customer Care team for assistance.
Returns & Exchanges
Full-price items can be returned within 28 days of purchase.
Sale items must be returned within 14 days of purchase.
Items must be unworn, unwashed, with tags attached and returned in their original condition. We cannot accept items with signs of wear, perfume, makeup, deodorant or other stains.
UK and Northern Ireland returns incur a £2.95 return fee.
We offer free international returns. Please read more information here.
Yes. You can exchange for:
- A different size
- Another product (subject to availability)
Exchanges are available through the Returns Portal.
Yes. Sale items can be returned within 14 days.
Please allow up to 14 working days for your return to be received and processed. You'll receive an email once your refund has been completed.
No. Each order must be processed separately through the returns portal and returned using its own QR code and label.
Refunds for purchases made using a Ro&Zo gift card will be credited back to the original gift card balance or offered as an exchange. Gift cards cannot be redeemed for cash.
International Orders
International returns are handled through the Global-E Returns Portal. Return labels are generated online and return shipping costs will be deducted from the refund amount.
The same returns policy applies:
- Full-price items: 28 days
- Sale items: 14 days
No. Duties and taxes paid on international orders are non-refundable.
Product & Sizing
Please refer to our Size Guide available on each product page. If you're between sizes, we recommend reviewing the product description and fit notes for style-specific guidance.
For specific petite fit information, please visit here.
Yes. We continue to expand our petite range to help customers find the perfect fit.
For our petite style please visit our petite collection.
You can sign up to receive notification if the item that is currently out of stock gets restocked later on.
Faults & Issues
Please contact Customer Care and we'll arrange a replacement QR code or alternative return method.