Careers

We are looking for an experienced CRM Manager or Exec to join our busy Marketing Team at an exciting time of growth. The CRM manager will be responsible for overseeing and optimising customer engagement, retention, and revenue.

Key Responsibilities 

• Retention Strategy Development: Design and implement a comprehensive  retention strategy across CRM, loyalty, email marketing, SMS, and other channels  to boost customer engagement and lifetime value. 

• Customer Lifecycle Management: Map and optimise the customer journey from  onboarding to loyalty, identifying touch points and tactics that enhance  engagement, repeat purchases, and brand loyalty. 

• Data and Analytics: Develop and oversee the retention analytics framework,  leveraging data to measure success, uncover insights, and inform strategic  decisions. 

• Cross-functional Collaboration: Work closely with digital marketing, creative,  product, and e-commerce teams to ensure a seamless experience across all  customer touch points. 

• Loyalty Programs: Design, launch, and optimise loyalty programs that incentivise  repeat purchases and enhance the customer experience. 

• Personalisation and Segmentation: Implement advanced segmentation strategies  and personalise communications based on customer behaviour, preferences, and  purchasing patterns. 

• Campaign Execution: Oversee end-to-end execution of retention campaigns,  including email, SMS, ensuring messaging is timely, relevant, and impactful. 

• A/B Testing and Optimisation: Develop and implement testing methodologies to  improve retention tactics and optimise key metrics, such as repeat purchase rates  and average order value. 

• Stay Current with Trends: Monitor industry trends and competitor strategies in  retention and CRM, identifying new opportunities to enhance retention initiatives. 

Skills & Requirements 

• Experience: 2+ years in retention marketing, CRM, or lifecycle marketing,  preferably in fashion or e-commerce. 

• Analytical Skills: Advanced proficiency in analytics tools (Google Analytics, CRM  platforms) and experience working with customer data to inform decisions. 

• CRM Expertise: Deep understanding of CRM systems and tools, with a strong  track record in managing successful email, SMS, and loyalty programs. 

• Customer-Centric Mindset: A strategic thinker with a deep understanding of the  customer journey and 

Reports to Head of Marketing.

Whats on offer:

Competitive Salary

Full time permanent position

Company Pension

Staff discount

23 days annual leave

Start date: ASAP

Please send cover letter and CV to careers@roandzo.com

We are looking for an experienced Paid Search/SEO manager who will be responsible for the development, implementation, and optimisation of on Google Ads and SEO.  You’ll work closely with our creative, analytics, and content teams to ensure our campaigns are data-driven,  targeted, and results-focused. 

Key Responsibilities: 

• Plan, execute, and optimise campaigns on Google, focusing on ROAS, CPA, and other key KPIs. 

• Conduct extensive keyword research and gap analysis to ensure maximum product and landing  page coverage. 

• Increase ranking and traffic from SEO on key product categories and markets, including a focus on  driving traffic from products in free Shopping listings 

• Collaborate closely with graphic design, brand, and wider marketing teams to ensure creative assets  are best-performing and aligned with brand standards 

• Develop audience segments and implement retargeting strategies to maximise user engagement  and conversion. 

• Utilise data analytics to assess campaign performance, generate insights, and make real-time  adjustments. 

• Conduct A/B tests for ad creative, copy, and targeting to continuously improve campaign  effectiveness. 

• Stay updated on Google advertising policies, trends, and best practices. 

• Manage and report on campaign budgets and performance, providing insights and recommendations  to key stakeholders. 

Requirements: 

• Minimum 3 years of experience in Paid Search & SEO 

• Proven track record of managing budgets and achieving KPIs 

• Deep understanding of audience segmentation, bidding strategies, and analytics tools (e.g., Google  Analytics, Google Ads, Search Console, SEM Rush).  

• Strong analytical skills and experience with data-driven decision-making. 

• Excellent communication skills, with the ability to collaborate across teams. 

• Proficiency in Excel and reporting tools. 

Preferred Qualifications: 

• Experience with fashion, retail, or eCommerce industries. 

• Familiarity with eCommerce platforms and tracking technologies (Shopify, Google Tag Manager,  etc.). 

Reports to Head of Marketing

Whats on offer:

Competitive Salary

Full time permanent position

Company Pension

Staff discount

23 days annual leave

Start date: ASAP

Please send cover letter and CV to careers@roandzo.com

We are looking for a passionate Imagery & Content Coordinator to join their growing team. The successful candidate would be responsible for editing ecommerce & lifestyle imagery, photographing & editing all invisible mannequin imagery and creating high-quality graphics and content for our website.

What you’ll be doing:

• Processing all model imagery, from raw files to website-ready images. This includes but is not limited to removing backgrounds, retouching brightness and colour balance, recolouring & colour-correcting, general touch-ups.
• Photographing and editing invisible mannequin imagery.
• Support the Marketing Intern in monitoring Ro&Zo’s product imagery, ensuring a consistent, visually appealing and on-brand online presence across each sales channel, ensuring all images are in-line with brand imagery standards.
• Produce creative, on-brand content for the website, including but not limited to homepages, collection headers, navigation imagery and product videos.
• Support the Brand Marketing Manager in creating engaging graphics and content for email marketing, as well as key marketing moments such as sale and product launches.
• Support the Head of Marketing & Social Media Exec in creating still & video assets for social media, both in terms of paid and organic content.
• Create any store graphics and marketing materials required by our partners.
• Manage and organise digital assets, ensuring accessibility for marketing campaigns and initiatives. Collaborate with cross-functional teams to maintain brand consistency across all content.

Who we’re looking for:

We’re seeking someone who is passionate about fashion, with an eye for creativity, detail and collaboration. Keen to learn and with an interest in marketing, you’ll thrive in a fast-paced environment where innovation, flexibility, and problem-solving are key. 

Here are the qualities we’re looking for:

• Proficiency with Adobe Creative Suite, especially Photoshop, Premiere Pro, Illustrator, Lightroom and Capture One essential.
• Understanding of key graphic design concepts and principles.
• At least one year's experience in retouching
• Fashion photography experience (photography degree or course preferred).
• Copywriting and written and verbal communication skills preferred.
• A keen eye for detail and reviewing marketing collateral and content.
• Proactive approach and keen to take on new tasks and responsibilities.
• Ability to complete work tasks to deadlines and with excellent attention to detail.
• Strong multitasking skills.
• Ability to work well as part of a small, fast-paced and growing team.

Reports to Brand Marketing Manager

Whats on offer:

Competitive Salary

Full time permanent position

Company Pension

Staff discount

23 days annual leave

Start date: ASAP

Please send cover letter and CV to careers@roandzo.com

We are expanding rapidly and are looking for an MAA to provide administrative support to the merchandising team and play a pivotal role in ensuring stock is in the right place at the right time to guarantee profit and turnover objectives are met.

This is an incredible opportunity to join us at a pivotal moment in our journey and be part of our ambitious growth plans. We are a multi-channel business and need somebody to manage the flow of stock from product upload to delivery.  Additionally, this role is responsible for ensuring that our internal reports are updated promptly and accurately.

Key responsibilities:

• Allocate stock to ensure stock gets to the right place at the right time 
• Make suggestions and identify issues in the allocation of stock 
• Liaising with the warehouse regularly regarding intake  
• Complete all partner product uploads ensuring accurate and timely set up
• Manage intake into partners and highlight any potential delays and issues.
• Assist with reporting and analysis for Monday Trade meetings 
• Assist with the preparation of seasonal lessons learnt 
• Communicate markdowns and promotions to our partners. 
• Being naturally collaborative with the business support functions and flexible in handling change, multiple demands and shifting priorities to support the business requirements. 
• Provide Ad hoc analysis as required 

  
The Candidate:

• Experience in a retail environment 
• Experience using Excel  
• Highly numerical  
• Fantastic attention to detail 
• Demonstrating flexibility with the ability to prioritise workload 
• Great problem-solving abilities  
• A positive outlook and a willingness to take on challenges
• A second-to-none customer focus 

Work Environment:The role is based at our London HQ, with details on remote or hybrid working to be discussed during the interview process.

Reports to the Brand Merchandiser

Whats on offer:

Competitive Salary

Full time permanent position

Company Pension

Staff discount

23 days annual leave

Start date: ASAP

Please send cover letter and CV to careers@roandzo.com