Privacy Policy

This website is owned and run RO&ZO LIMITED("we", "our", "us”), refers to RO&ZO LIMITED. The term “our online services” refers to ROANDZO.COM, our mobile and tablet applications, our pages on third party social media platforms such as Instagram, Facebook, Twitter, Pinterest and Google Plus and any other websites or apps we own or run from time to time. The term “our services” refers to our online services and any of our other products and services, offered from time to time. If you use any of our services, we will refer to you using the terms “user”, “visitor”, “you”, “your”, “yours” in this policy.

Our promise to you

The only time that you will hear from us is if you choose to subscribe. We appreciate how busy life is and if you choose to receive our mailings we only send you emails that are of interest. This would include promotions & items of interest.

We use the information provided by you to

• Process your order
• Send you information about your delivery
• Administer requested refunds
• Send you emails with any queries regarding your order
• Reply to any queries raised using the form of communication you have requested
• Contact you by post (in the form of a catalogue) and/or by the email to show you our new collections and let you know about promotions

At times we may ask you to provide information e.g such as your birthday, shopping habits, product sizes, category preferences. This information is used for profiling and marketing purposes. Providing this information is entirely voluntary.

If we ask for your feedback, this is solely for improving our services to you, whether that this is improving the online experience or improving our products.

We will keep this information as long as it is reasonably necessary.

Sharing your information

Certain information we have to share with third party as an essential part of servicing your requirements. Rest assured they only receive the information they need so they are able to carry out the service(s) required.

Your order information is sent to our warehouse, they process your orders and refunds. Your email address & or phone number is given to the courier companies so that they can contact you with tracking information and deliver your goods. Whether you pay by PayPal or Debit/Credit Card, your payment details are held and processed by PayPal. This ensures your sensitive payment information is handled by a specialist company. If you have opted to receive marketing information from us this maybe shared with specialists to ensure that we are providing you with the relevant and best form communication possible. If at any time you wish to stop this communication, you can unsubscribe from the email campaign or contact customercare@roandzo.com

Updating your personal information

You are welcome to update you information at any time time from My Account. If you wish for us to send you the information that we hold for you, we can do this for a small admin fee.

Changes to our Privacy Policy

We may update our Privacy Policy from time to time. If you are not an email subscriber we encourage you to visit this page to keep up to date. An email subscriber you will be kept up to date with any changes via email.

For any further information please contact customercare@roanzo.com