A return must be initiated for all full price purchases within 28 days of purchase. If you have missed the 28 day return cut-off period you'll only be eligible for a gift card to be redeemed online for future purchases.

If you wish to return a sale purchase you must initiate your return within 14 days of purchase. 

Please allow 14 working days before contacting us about your return, as it may take this time for it to reach us and be processed.

• Items must be unworn and unwashed and returned in the same condition as received with labels and tags intact otherwise your return will not be processed and garments returned to you.

Please try on the clothes with caution, as we will not accept clothes that have acquired a scent of perfume and/or has signs of transfer of makeup, deodorant or other stains. All items will be checked before a refund is approved.

We've gone paperless! So to return an item please follow these steps:

1. Fill out the form on Request a Return - you will need to select every product you wish return and give a reason before you're able to continue.
2. You will have the option to request a refund back to your original method of payment or to receive a gift card instead. If you choose a gift card, this cannot be changed or switched to your original method of payment and cannot be exchanged for cash. 
3. You will then receive an email with your unique QR code.
4. Please package your return in the original packaging & take the parcel to your nearest Post Office, DPD or InPost drop off point (depending on the method you choose). If you are returning products from multiple orders please raise a separate return for each order and ensure you keep the orders separate in their original packaging. Do not bundle multiple orders together in the same packaging with one QR code.  
5. Show your QR code at the post office or scan at the drop off point, a returns label will be printed for you.
6. Hand the package over to the Post Office or store assistant. 

Items purchased in our John Lewis concessions or on the John Lewis website can only be returned to John Lewis. The same rule applies to purchases from M&S, Selfridges and Next.com.

Similarly, items purchased on our website can only be returned to us via our website.

From 04/08/25 UK & NI Returns will Cost £2.95*

*Orders placed before this date will not be charged.

This £2.95 contribution will reduce the impact of returns on our business, both financially and environmentally, so that we can continue to be able to offer you the highest-quality product at a price point that works for you.

As always, we are working hard to perfect the quality and fit of each and every Ro&Zo piece, as well as adding more petite styles than ever to our product offering, in order to help you find the perfect fit the first time round.

Yes, you can. Please note, sale purchases must be returned to us within 14 days.

Please contact customer services using the form below and they will be able to issue you a new one or offer an alternate return method.

Items purchased with a Ro&Zo gift card can be exchanged for another item or for credit back to the original gift card. Gift cards may not be exchanged for cash.

We are happy to offer an exchange free of charge for the same item in a different size or petite/regular option subject to availability

Exchanges can be made via our returns portal.

We process returns as quickly as we can, but it can sometimes take a while between posting back the returned item(s) and receiving the refund. Please allow 14 working days before contacting us about your return, as it may take this time for it to reach us and the refund to be processed.

You can track your returned parcel to see that it has arrived safely at our warehouse using the link in your return email and you will receive an email from us as soon as the refund has been processed.

• Please note returns may take up to14 working days for your refund notification to arrive.

• Please note we cannot accept responsibility for goods lost in transit so please obtain a proof of postage.

• Items must be unworn and unwashed and returned in the same condition as received with labels and tags intact otherwise your return will not be processed and garments returned to you.

Please try on the clothes with caution, as we will not accept clothes that have acquired a scent of perfume and/or has signs of transfer of makeup, deodorant or other stains. All items will be checked before a refund is approved.

We strive to ensure that garments reach you in excellent condition. However, if you do find that you have received a faulty garment, or the wrong item has been sent to you please contact customer services using the form below and include your order number, a description of the fault and images so we can can advise on what to do next.

No. Please ensure each returned order is raised separately via our portal as the QR code that generates the return label is only relevant to that order.