NEW - Returns
Our returns process has recently changed. Returns are now quicker & we have gone paperless.
To return an item please follow these steps using the following link -
- Fill out the form on Request a Return
- You will then recieve an email with your unique QR code.
- Please package your return in the original packaging & take the parcel to your nearest Post Office.
- Show your QR code at the post office, they will print your returns label for you free of charge.
- Hand the package over to the Post Office.
- Your refund will then be back in your account within 7 days from posting.
We process returns as quickly as we can, but it can sometimes take a while between posting back the returned item or items and receiving the refund.
You can track your returned parcel to see that it has arrived safely at our warehouse and you will receive an email from us as soon as the refund has been processed. Please note returns may take up to 7 days from dropping the parcel off at the post office.
Items need to be posted within 28 days of purchase.
Please note we cannot accept responsibility for goods lost in transit so please obtain a proof of postage